{"product_id":"fair-housing-update-for-maintenance-professionals","title":"Fair Housing Update for Maintenance Professionals","description":"\u003cp class=\"MsoNormal\" style=\"margin-bottom: 15.0pt; line-height: normal; background: white;\"\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 8.0pt; font-family: 'Open Sans',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; color: #0e1851;\"\u003eAt most communities, the maintenance professionals have the most contact with residents and are therefore most likely to be involved in a fair housing issue. Many fair housing complaints arise from team members trying to be helpful, not being aware of proper procedure, or just plain ignorance of fair housing compliance protocols. While it’s impossible to prevent all fair housing complaints, regularly scheduled training of everyone in a customer-facing role can lessen the possibility of being named in a fair housing complaint.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 15.0pt; line-height: normal; background: white;\"\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 8.0pt; font-family: 'Open Sans',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; color: #0e1851;\"\u003eAre your maintenance professionals trained to effectively and appropriately answer the most common questions asked by those residents and prospects?\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 15.0pt; line-height: normal; background: white;\"\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 8.0pt; font-family: 'Open Sans',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; color: #0e1851;\"\u003eTo ensure fair housing compliance, it is essential that everyone on the maintenance team is able to respond to the most commonly asked questions with a fair housing friendly answer, even if that answer is simply to direct the question to the manager!\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 15.0pt; line-height: normal; background: white;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 8.0pt; mso-bidi-font-size: 11.0pt; font-family: 'Open Sans',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; color: #0e1851;\"\u003eAreas Covered\u003c\/span\u003e\u003c\/b\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 8.0pt; font-family: 'Open Sans',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; color: #0e1851;\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\" style=\"mso-margin-top-alt: auto; margin-bottom: 0cm; margin-left: 12.5pt; text-indent: -18.0pt; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; background: white;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 10.0pt; mso-bidi-font-size: 8.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: #0e1851;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e        \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 8.0pt; font-family: 'Open Sans',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; color: #0e1851;\"\u003eMaintenance Professionals as the “Face of the Company”\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\" style=\"mso-margin-top-alt: auto; margin-bottom: 0cm; margin-left: 12.5pt; text-indent: -18.0pt; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; background: white;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 10.0pt; mso-bidi-font-size: 8.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: #0e1851;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e        \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 8.0pt; font-family: 'Open Sans',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; color: #0e1851;\"\u003eA brief history of Fair Housing\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\" style=\"mso-margin-top-alt: auto; margin-bottom: 0cm; margin-left: 12.5pt; text-indent: -18.0pt; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; background: white;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 10.0pt; mso-bidi-font-size: 8.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: #0e1851;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e        \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 8.0pt; font-family: 'Open Sans',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; color: #0e1851;\"\u003eWhat is Fair Housing compliance?\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\" style=\"mso-margin-top-alt: auto; margin-bottom: 0cm; margin-left: 12.5pt; text-indent: -18.0pt; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; background: white;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 10.0pt; mso-bidi-font-size: 8.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: #0e1851;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e        \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 8.0pt; font-family: 'Open Sans',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; color: #0e1851;\"\u003eThe protected categories\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\" style=\"mso-margin-top-alt: auto; margin-bottom: 0cm; margin-left: 12.5pt; text-indent: -18.0pt; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; background: white;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 10.0pt; mso-bidi-font-size: 8.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: #0e1851;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e        \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 8.0pt; font-family: 'Open Sans',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; color: #0e1851;\"\u003eWhat is discrimination?\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\" style=\"mso-margin-top-alt: auto; margin-bottom: 0cm; margin-left: 12.5pt; text-indent: -18.0pt; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; background: white;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 10.0pt; mso-bidi-font-size: 8.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: #0e1851;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e        \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 8.0pt; font-family: 'Open Sans',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; color: #0e1851;\"\u003eThe importance of standardized policies and procedures\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\" style=\"mso-margin-top-alt: auto; margin-bottom: 0cm; margin-left: 12.5pt; text-indent: -18.0pt; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; background: white;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 10.0pt; mso-bidi-font-size: 8.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: #0e1851;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e        \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 8.0pt; font-family: 'Open Sans',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; color: #0e1851;\"\u003eThe importance of documentation\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\" style=\"mso-margin-top-alt: auto; margin-bottom: 0cm; margin-left: 12.5pt; text-indent: -18.0pt; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; background: white;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 10.0pt; mso-bidi-font-size: 8.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: #0e1851;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e        \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 8.0pt; font-family: 'Open Sans',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; color: #0e1851;\"\u003eThe importance of consistency: no favoritism, no discrimination\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\" style=\"mso-margin-top-alt: auto; margin-bottom: 0cm; margin-left: 12.5pt; text-indent: -18.0pt; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; background: white;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 10.0pt; mso-bidi-font-size: 8.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: #0e1851;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e        \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 8.0pt; font-family: 'Open Sans',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; color: #0e1851;\"\u003eAll things disability-related: definitions, accommodations, modifications, “special treatment”.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\" style=\"mso-margin-top-alt: auto; margin-bottom: 0cm; margin-left: 12.5pt; text-indent: -18.0pt; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; background: white;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 10.0pt; mso-bidi-font-size: 8.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: #0e1851;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e        \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 8.0pt; font-family: 'Open Sans',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; color: #0e1851;\"\u003eInteractions with residents and prospects\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\" style=\"mso-margin-top-alt: auto; margin-bottom: 0cm; margin-left: 12.5pt; text-indent: -18.0pt; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; background: white;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 10.0pt; mso-bidi-font-size: 8.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: #0e1851;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e        \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 8.0pt; font-family: 'Open Sans',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; color: #0e1851;\"\u003eHow to answer the most common questions heard by maintenance professionals\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 15.0pt; line-height: normal; background: white;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 8.0pt; mso-bidi-font-size: 11.0pt; font-family: 'Open Sans',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; color: #0e1851;\"\u003eLearning Objectives\u003c\/span\u003e\u003c\/b\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 8.0pt; font-family: 'Open Sans',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; color: #0e1851;\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\" style=\"mso-margin-top-alt: auto; margin-bottom: 0cm; margin-left: 12.5pt; text-indent: -18.0pt; line-height: normal; mso-list: l1 level1 lfo2; tab-stops: list 36.0pt; background: white;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 10.0pt; mso-bidi-font-size: 8.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: #0e1851;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e        \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 8.0pt; font-family: 'Open Sans',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; color: #0e1851;\"\u003eEnsure awareness of current Fair Housing requirements and suggested strategies for effective compliance.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\" style=\"mso-margin-top-alt: auto; margin-bottom: 0cm; margin-left: 12.5pt; text-indent: -18.0pt; line-height: normal; mso-list: l1 level1 lfo2; tab-stops: list 36.0pt; background: white;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 10.0pt; mso-bidi-font-size: 8.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: #0e1851;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e        \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 8.0pt; font-family: 'Open Sans',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; color: #0e1851;\"\u003eLearn how to effectively answer the most commonly asked questions heard by maintenance professionals.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\" style=\"mso-margin-top-alt: auto; margin-bottom: 0cm; margin-left: 12.5pt; text-indent: -18.0pt; line-height: normal; mso-list: l1 level1 lfo2; tab-stops: list 36.0pt; background: white;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 10.0pt; mso-bidi-font-size: 8.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: #0e1851;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e        \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 8.0pt; font-family: 'Open Sans',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; color: #0e1851;\"\u003eUnderstand special considerations required for the effective practice of fair housing by maintenance staff.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 15.0pt; line-height: normal; background: white;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 8.0pt; mso-bidi-font-size: 11.0pt; font-family: 'Open Sans',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; color: #0e1851;\"\u003eWho Should Attend?\u003c\/span\u003e\u003c\/b\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 8.0pt; font-family: 'Open Sans',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; color: #0e1851;\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 15.0pt; line-height: normal; background: white;\"\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 8.0pt; font-family: 'Open Sans',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; color: #0e1851;\"\u003eOn-site and multi-site personnel including Regional\/Area Managers, Community Managers, Maintenance Managers\/Professionals, Training and HR Professionals.\u003c\/span\u003e\u003c\/p\u003e","brand":"GRCWebinar","offers":[{"title":"Live","offer_id":55129324224803,"sku":null,"price":199.0,"currency_code":"USD","in_stock":true},{"title":"Recording","offer_id":55129324257571,"sku":null,"price":199.0,"currency_code":"USD","in_stock":true},{"title":"Transcript","offer_id":55129324290339,"sku":null,"price":199.0,"currency_code":"USD","in_stock":true},{"title":"Live + Transcript","offer_id":55129324323107,"sku":null,"price":359.0,"currency_code":"USD","in_stock":true},{"title":"Recording + Transcript","offer_id":55129324355875,"sku":null,"price":359.0,"currency_code":"USD","in_stock":true},{"title":"Live + Recording + Transcript","offer_id":55129324388643,"sku":null,"price":399.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0981\/2240\/0035\/files\/speaker_2.png?v=1778318684","url":"https:\/\/grcwebinar.com\/products\/fair-housing-update-for-maintenance-professionals","provider":"GRCWebinar","version":"1.0","type":"link"}