Your patient credit balances are putting your practice at risk for repayment demands, corrective action plans, and expanded scope audits.

Federal law has long required your practice to have a formally documented process to track patient overpayments and refund timelines. And now, a new Florida patient overpayment law has put this little-known federal requirement into the spotlight for auditors and your practice at more risk.

Historically, when states codify stricter versions of existing federal requirements, other states follow and audit scopes often expand – which means, whether your practice is in Florida or not, you will be affected by this new law unless you take action right now.

You don’t have to figure this out on your own. Amanda Waesch, Esq., a nationally recognized healthcare attorney, can help. Amanda will present a 60-minute training that will walk you through exactly how to comply with the federal patient overpayment law, including your obligations, the risks of inaction, and how to prepare your practice before this issue escalates further.

During this training, you’ll receive practical, defensible guidance related to the patient overpayment law on how to protect your practice when auditors start digging:

·    Implement refund processes that align with federal expectations and stricter state laws like Florida’s

·    Document refund activity in a way that holds up during audits and due diligence reviews

·    Reduce exposure to repayment demands, corrective action plans, and expanded audits

·    Strengthen your refund compliance processes before auditors request proof

·    Prepare your practice for other states adopting similar or stricter refund laws in 2026 and beyond

·    Reduce timelines for patient credit balance refunds

·    Avoid missing patient credit overpayments that delay your refunds

·    Uncover the most common reasons for overpayments to reduce your liability

·    Prepare your practice for increased scrutiny as enforcement ramps up in 2026

Auditors are already requesting documentation on the handling of patient credit balances as part of their routine due diligence under this patient overpayment law. And, if you can’t demonstrate clear policies, defined processes, and documentation (even if you eventually do refund the overpayment), you can be left paying hefty violation penalties and legal fees.

This training is essential for practice owners, administrators, billing managers, and compliance staff.

Failure to clearly and compliantly address your patient credait balances will expose your practice to heightened audit scrutiny that uncovers costly compliance violations. You can’t afford to miss this training. Sign up today.